Returns

Need to return an item purchased online? We're here to help, every step of the way. You can either return the item(s) via post to our warehouse, or in person to a Forever New store. Some conditions and exclusions apply. 

We’ve extended our Exchange and Returns Policy for Christmas. All purchases between Tuesday, 1 December 2020 and Thursday , 31 December 2020 may be exchanged and /or returned up until Thursday, 14 January 2021.

For more information, please refer to our Online Returns Policy, or contact our friendly customer service team on 1300 720 687. We’re available from Monday to Friday, between 9:00am–5:00pm AEDT. You can also contact us at any time using our Help Centre.