Returns

Need to return an item purchased online? We're here to help, every step of the way. You can either return the item(s) via post to our warehouse, or in person to a Forever New store within 14 days from the date of delivery. Some conditions and exclusions apply. 

For more information, please refer to our Online Returns Policy, or contact our friendly customer service team on 0800 100 635. We’re available from Monday to Friday, between 9:00am–5:00pm AEDT. You can also contact us at any time using our Help Centre.