Returns

Need to return an item purchased online? We're here to help, every step of the way. You can either return the item(s) via post to our warehouse, or in person to a Forever New store. Some conditions and exclusions apply. 

We have extended our returns policy for an additional 14 days after stores re-open. Purchases made on or after 10 March 2020 can be returned until 28 May 2020.

For more information, please refer to our Online Returns Policy, or contact our friendly customer service team on 1300 720 687. We’re available from Monday to Friday, between 9:00am–5:00pm AEDT. You can also contact us at any time using our Help Centre.