Customer Login

Need to return an item purchased online? We're here to help, every step of the way. You can either return the item(s) via post to our warehouse, or in person to a Forever New store within 14 days from the date of delivery. Some conditions and exclusions apply. 

Please note, if your order was placed before 6 September 2018 on our old website, you will need to click here for further instructions on how to return your item(s).

For more information, please refer to our Online Returns Policy, or contact our friendly customer service team on 0800 100 635. We’re available from Monday to Friday, between 9:00am–5:00pm AEDT. You can also email us any time at customer.service@forevernew.co.nz.