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Delivery and Shipping Information

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New Zealand Delivery and Shipping Information

FREE STANDARD DELIVERY FOR ORDERS OVER AU$50* PER TRANSACTION

Forever New delivers within New Zealand using Australia Post delivery services. Goods will be delivered on business days only. We do not offer deliveries on weekend or public holidays.

Please note all orders placed after noon (AEST) Thursday 13th April will not be processed until Tuesday 18th April when we re-open after the Easter public holidays.

A signature will be required when your order is delivered; we recommend you provide a delivery address where someone will be available to receive your order and sign for it. If no one is available to sign for your order, Australia Post will leave you a card in your letter box advising you to collect your delivery from your local post office. If you have special instructions relating to the delivery, please make sure you indicate these instructions in the comments section when you’re finalising your purchase as you are checking out.

All prices displayed on our website are in Australian Dollars (AU$) and will be charged in Australian Dollars at the checkout

Postage Costs & Delivery Times

New Zealand Standard DeliveryAU$14.95*7-14 Business Days
  • E-Parcel delivery includes comprehensive tracking.
  • New Zealand postage and handling charges are a flat rate of AU$14.95 for all orders under AU$50 per transaction.  
  • For orders over AU$50 per transaction we offer free standard delivery to New Zealand;
  • Due to customs, New Zealand orders cannot be delivered to New Zealand PO BOX addresses.
  • Delivery may be delayed during sale or promotional periods.

*This is dependent upon payment confirmation and stock availability.

New Zealand Duties, Taxes & Customs

Forever New recommends that New Zealand customers purchasing online check with the New Zealand Customs Local Office before making a purchase, as you may incur New Zealand taxes and duties applied by customs when your order is delivered. Local taxes and/or duties incurred are the responsibility of the customer.

To comply with Australian export requirements, Forever New must declare the full value of all items ordered.

Orders over AUD$2,000 requires Australian Customs export clearance and will be subject to further delays in shipment whilst authorisation is obtained. 

Tracking

Once your order is shipped you will receive an email confirmation of your shipping details which will include a tracking number. 

If you have an account with Forever New you will be able to view the status of your order online when you log into your account. 

Please click on the following link to track your order once it has been shipped: www.auspost.com.au/track 

Order Support & Further Information

If there is a problem with your order or you would like further information regarding our postage and deliveries, please contact us at:

New Zealand Residents:

For further information regarding Australia Post terms and conditions please refer to the Australian Post website: www.auspost.com.au

Updated: October 2015