Returns Policy: New Zealand

There may be times when you need to return an item purchased from us. Our Returns Policy is designed to assist you with your return. The benefits given by our Returns Policy are in addition to other rights and remedies you may have as a consumer under the New Zealand Consumer Guarantees Act (CGA).    

If you wish to return any item(s) you have purchased online, you can either return the item(s) via post to our online store or in person to a Forever New store within New Zealand (only).

Store purchases cannot be returned or refunded online. Click and Collect orders may be returned in-store or online.

If you choose to return your online purchase via post, a return fee of $7.99 will be deducted from your final refund.

Original postage costs will not be reimbursed, nor will return postage costs, unless the item(s) are faulty or not as ordered. In this instance, please contact customer service by logging a ticket and we will endeavour to assist you.

Please choose carefully, as sale items cannot be refunded for change of mind.

Sale items may be exchanged for another item or returned in exchange for a Forever New gift card for the original purchase price. This does not affect your rights where an item is faulty or defective.

If you wish to exchange your item, you can only exchange for a different size in store (if the stock is still available). Exchanges for different colours or styles can not be processed online. 

Items can only be exchanged for the same style in a different size in-store. If the alternative size is no longer available, provided all the Returns Policy Conditions below are met, a refund will be provided to you, crediting your original method of payment.

We will at times sell items that are clearly identified as samples or seconds in-store and they may contain defects, cuts or other imperfections. Please choose carefully as there are no refunds or exchanges for change of mind or for faults identified prior to purchase. 

Returns Policy Conditions 

At Forever New we want to ensure you love the items you purchase. If you have changed your mind on a purchase we will exchange your item or refund your original method of payment provided that: 

• You return the item within 14 days (inclusive) from the tracked date of delivery/in-store purchase
• You produce your original Forever New invoice (receipt) when you return the item 
• The item is in original saleable condition:
  - With all original tags and any sewn labels still attached
  - In an unworn, unopened and unused state

If you are not able to comply with these requirements, Forever New reserves the right to refuse an exchange or refund on change of mind items. Forever New will not accept a bank statement as proof of purchase. 

We regret that we are unable to accept the exchange or return of the following items for change of mind for hygiene reasons: 

• Bodysuits
• Cosmetics and Fragrances 
• Hair Accessories 
• Hosiery 
• Pierced Jewellery
• Swimwear   
• Underwear Accessories
• Underwear and Undergarments 

Any items returned as part of a Spend and Save promotion will be refunded or exchanged at the paid discounted price or as the percentage price calculated by Forever new, not the original full price.

Gift cards cannot be exchanged or refunded, and expire 3 years from the date of purchase.