Returns

Need to return an item purchased online? We're here to help, every step of the way. You can either return the item(s) via post to our warehouse, or in person to a Forever New store. Some conditions and exclusions apply. 

For more information, please refer to our Online Returns Policy, or contact our friendly customer service team on 1300 720 687. We’re available from Monday to Friday, between 9:00am–5:00pm AEDT. You can also contact us at any time using our Help Centre.

AN UPDATE FROM US: Due to current lockdown restrictions impacting the Auckland area, there may be delays relating to your returns. For updates and estimated delivery/return times please use your tracking number as provided. We will work to process returns as soon as Lockdown restrictions allow, our apologies for the delay & any impact caused.

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