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Social Media Terms and Conditions

The Forever New brand is active on social media, allowing us to engage with our customers on a unique level. We are open to and encourage conversations about our brand, our product and the experiences our customers have in store. Whilst we are always open to feedback via our social media channels, positive or negative, we have a few simple guidelines in place for all users to remember.

Forever New Social Media is monitored between 9.00 am and 5.00 pm Monday to Friday (AEST) with extended hours as necessary.  

Forever New Social Media has a wide range of users and it is important that our page is inclusive and respectful to all users. We do our best to keep Forever New social media content safe and appropriate for all users, but we cannot guarantee it. As such, we require that all users:

  • Be respectful, and consider other points of view when posting. Users must not post content or links to content that could be considered offensive, defamatory, obscene, sexist, racist, threatening, use inappropriate language (swearing) or content that is otherwise not appropriate for an audience of all ages.
  • Not engage in any bullying, intimidation, or harassment conduct against any user using Forever New Social Media.
  • Not post any content involving illicit substances, alcohol or other illegal activities.  Forever New Social Media has younger users and we require our content to be appropriate for all ages.
  • Not post any of your own or anyone else's personal information.  While your privacy is important to us you have to remember that anything you post is public unless you restrict your privacy settings via the social media platform e.g. Facebook or Twitter.
  • Not post content that is or could be considered hate speech, threatening, or pornographic, that incites violence, or contains nudity.
  • Do not spam or try and advertise on our page.
  • Follow the relevant social media platform rules and regulations for use of their sites e.g. Facebook and Twitter.

All feedback (either positive or negative) is helpful to Forever New and we encourage all our users to interact with us and our brand. We will do our best to respond directly to as many posts as possible where a response is required.  

Your feedback is highly valued and important to us in keeping our brand relevant and appealing to all our loyal customers.


Terms and Conditions - Win a $2000 Forever New Curve Wardrobe

  1. Information on how to enter and prizes form part of these terms and conditions. Entry into this Competition ("Competition") is deemed to be acceptance of these terms and conditions.

  2. The Competition is open to residents of Australia only, who are 18 years of age or older as of the beginning of the Competition Period, and who are not an employee of or domiciled with an employee of the Promoter or any of its affiliated companies, their advertising and promotional agencies.

  3. This Competition commences on Friday 18th June at 09.00am AEST and ends on Sunday 20th June at 11.59pm AEST ("Competition Period").

  4. To enter this Competition, entrants must complete the sign-up form at https://www.forevernew.com.au/win-2000-curve-wardrobe (the “Forever New Website”) and opt in to receive marketing communications, news and other information from Forever New, during the Competition Period. Only one entry is permitted per person. Entrants must not be on the Forever New Curve database as at the commencement of this Competition.  Entrants have the option to select if they would like to receive additional specific Forever New Curve email correspondence from Forever New. No responsibility is accepted for any entries that are late, lost, misdirected or not received by the Promoter within the Competition Period. All entries become the property of the Promoter.

  5. The Promotor will select one valid entry at random as the winner. The draw will take place at Building 8, Level 1, 584 Swan St, Burnley, 3121 Victoria at 10:00am AEST on 21st June 2021. The winner will be notified by email (using the email address registered with Forever New) on or around the same date. The winner must claim their prize by responding via email by 10:00am AEST Monday 5th July 2021. The winner’s name will be published on the Forever New Website.

  6. The Promoter’s decision is final, and no further correspondence will be entered into.

  7. There is one prize to be won. The prize is 1 x AUD $2000 Forever New Curve gift card (the “Prize”). 

  8. The Prize must be accepted as awarded and is not transferable or redeemable for cash. Any unused portions or elements of the Prize are forfeited. Lost, stolen or damaged gift cards will not be replaced or refunded. Gift cards are issued in accordance with the terms and conditions located on the reverse side of each gift card.

  9. The total Prize pool value is AUD $2000. The Promoter accepts no responsibility for any variation in the Prize value. If any element of the Prize not available due to unforeseen circumstances, the Promoter may provide a substitute prize of equal or greater value. The Prize will be distributed to the winner within 1 month after the draw date.

  10. If the Prize is unclaimed by 10.00am AEST on Monday 5th July 2021, a further draw will take place to select a replacement winner at Building 8, Level 1, 584 Swan St, Burnley, 3121 Victoria at 10:00am AEST on 5th July 2021. The replacement winner will be notified by email on or around that date. The replacement winner must claim the Prize by responding to the Promoter via email by 10:00am AEST 19th July 2021. The winner’s name will also be announced on the Forever New social channels on or around 20June 2021.

  11. This Competition may be promoted through third party websites, such as Facebook or Instagram. Entrants must at all times comply with the terms of service for those third-party websites when using them to participate in this Promotion. This Promotion is in no way sponsored, endorsed or administered by, or associated with, those third-party websites.

  12. The use of pen names, or any robotic, automatic, programmed or any other entry methods not authorized by these terms and conditions is not permitted. Entries that are incomplete, illegible, damaged, contain incorrect information or do not comply with these terms and conditions will be disqualified. Entrants who provide incorrect, incomplete, incomprehensible or fraudulent information or whom do not comply with any of these terms and conditions are not eligible to participate in this Competition.  The Promoter reserves the right to request, appropriate photo identification to confirm entrants’ eligibility to enter this Competition and claim a prize, before issuing a prize and may deem the entry invalid.

  13. The Promoter and its associated agencies and companies and third-party websites specified in clause 11 are not liable for any problems or technical failure including any internet, telecommunication or website technical problems or any damage to computers in relation to this Competition. If for any reason this Competition is not capable of running as planned due to any technical problems the Promoter reserves the right in its sole discretion to cancel, postpone, or amend this Competition (subject to any directions issued by a regulatory authority).

  14. The Promoter as well as its associated agencies and companies and third-party websites specified in clause 11 are not liable for any loss (including, without limitation, indirect or consequential loss), damage, personal injury or death which is suffered or sustained (including but not limited to that arising from any person's negligence) in connection with the Prize or use of the Prize. This excludes any liability that cannot be excluded by law (in which case that liability is limited to the minimum permitted by law). To the maximum extent permitted by the law, entrants release the Promoter and its associated agencies, companies and Facebook and Instagram from any and all claims that may arise in connection with this Competition.

  15. If any of these terms and conditions are held to be invalid or unenforceable in whole or in part, that part shall be severed from the remainder of the provisions and the validity of the other provisions and the remainder of the provision in question shall not be affected.

  16. The Promoter collects entrants' personal information in order to conduct the Competition. If the information requested is not provided, the entrant may not participate in the Competition. By entering the Competition, unless otherwise advised, each entrant also agrees that the Promoter may use this information and approved images (photograph and/or film recording) or disclose it to other organizations that may use it, in any media for future promotional, marketing and publicity purposes without any further reference, payment or other compensation to the entrant. By subscribing to receive the Promoter’s marketing communications and entering this Competition entrants consent to the Promotor collecting their personal information in accordance with the Promoter’s privacy policy, a copy of which is available at the Forever New Website.

  17. The Promoter is Forever New Clothing Pty Ltd ABN 11 118 100 100 of Level 1, Building 8, 584 Swan Street, Burnley, Victoria, Australia. 


Forever New Winter Launch Competition Terms & Conditions

Updated 1 June 2021 

  1. Information on how to enter form part of these Terms and Conditions. Entry into this Competition is deemed to be an acceptance of these Terms and Conditions.
  2. The Competition commences on Wednesday 2nd June 2021 at 10:00AM (AEST) and concludes on Saturday 5th June 2021 at 11.59PM (AEST) (‘Competition Period’).
  3. The Competition is open to Australian residents only who are 18 years of age or older as of the beginning of the Competition Period, who are not an employee of the Promoter or any of its affiliated companies, their advertising or promotional agencies.
  4. To enter this Competition, entrants must during the Competition Period visit the Forever New Instagram page (@forevernewofficial) and:
    (a) Comment on the Forever New Winter Competition post

(b) Tag a friend in the comments section

(c) Follow @forevernewofficial and @hotelfrangosdaylesford

(d) The friend tagged must also follow @forevernewofficial and @hotelfrangosdaylesford

  1. Entrants may enter this Competition as many times as they like; however each entry must be unique. Each post counts as an entry. Entrants who provide incorrect or fraudulent information are ineligible to participate in the Competition. Any attempt to enter multiple email addresses or pen names, or any use of robotic, automatic, programmed or any other entry method not authorized by these Terms and Conditions is not permitted. No responsibility is accepted for any entries that are late, lost, misdirected or not received by the Promoter within the Competition Period.
  2. The first valid entry drawn at random by the Promoter will be declared the winner of the Competition. The prize draw will take place on Monday 7th June 2021 at Building 8, Level 1, 584 Swan St, Burnley, 3121 Victoria, Australia or at another address nominated by the Promoter where the draw is unable to take place at this address.
  3. The Promoter’s decision regarding any aspect of this Competition is final and no correspondence will be entered into. The Promoter reserves the right to verify the validity of all entries and disqualify any entrant who fails to comply with or submits an entry which is not in accordance with the Terms and Conditions.
  4. There is one prize to be won. The prize consists of the following (1) one night’s stay in a King Suite Room at Hotel Frangos (82 Vincent Street, Daylesford, VIC 3460) (2) dinner (two mains + two glasses of Prosecco) for the winner (Prize). And (3) economy interstate return flights and ground transfers from the winner’s nearest capital city in Australia to the value of AUD$2,000. The Prize must be only be taken Sunday through to Thursday, other blackout dates may apply. The Prize cannot be taken over public holidays and is subject to availability.  The Prize must be taken by 30 November 2021. The Prize will be awarded to the winner only.  For the avoidance of doubt, the winner and their friend do not each receive a Prize.  If the winner and/or their friend are residents of Victoria, flights and ground transfers do not form part of the Prize and no compensation is payable. 
  5. The winner will be notified via Instagram direct message within 2 working days of the Prize draw date (using the account that posted the entry). The Prize will be distributed to the winner within 1 month after the draw date.
  6. The Prize must be accepted as awarded and is not transferable or redeemable for cash. Any unused portions or elements of the Prize are forfeited. Lost, stolen or damaged Prizes will not be replaced or refunded. The maximum total prize pool value is up to AUD $2369, depending on the place of residence of the winner, which is correct at the time of publication. The Promoter accepts no responsibility for any variation in the Prize value.   If any element of the Prize is not available due to unforeseen circumstances, the Promoter may provide a substitute prize of equal or greater value. Any ancillary costs (including but not limited to travel costs, insurance, internet access, phone calls, mini bar expenses) associated with redeeming a Prize is the sole responsibility of the winner.
  7. If the Prize remains unclaimed after 3 months of the respective draw date, the right of the respective winner to receive the Prize is extinguished. A new prize draw will be held on Monday 30th August 2021 at Building 8, Level 1, 584 Swan St, Burnley, 3121 VIC, Australia (or at another address nominated by the Promoter where the draw is unable to take place at this address), comprised of all entries who have entered the Competition. The replacement winner will be notified via Instagram direct message within 2 working days of the draw.
  8. This Competition may be promoted through third party websites, such as Facebook and Instagram. Entrants must comply with the terms of service for those third party websites when using them to participate in this Competition. This Competition is in no way sponsored, endorsed or administered by, or associated with, those third party websites.
  9. The Promoter and its associated agencies and companies associated with this Competition and third party websites referred to in clause 12 will not be liable for any damage or loss whatsoever suffered or sustained regarding this Competition or prizes awarded in the course of this Competition, except for liability which cannot be excluded by law.
  10. The Promoter and third party websites referred to in clause 12 are not liable for any incorrect, incomplete, or inaccurate information received or not received in the course of or in connection with this Competition if the deficiency is occasioned by any cause outside the Promoter’s reasonable control including but not limited to technical malfunctions or failures.
  11. The Promoter reserves the right in its sole discretion to disqualify any individual who the Promoter has reason to believe has breached these Terms and Conditions, or engaged in any unlawful or improper conduct calculated to jeopardize the fair and proper conduct of the Competition. The Promoter also reserves the right to request appropriate identification or other documentation to confirm an entrant’s eligibility to enter and claim a Prize. If the identity of an entrant has not been verified or validated to the Promoter’s satisfaction, that entry will be deemed invalid.
  12. If for any reason this Competition is incapable of running as planned, including due to inappropriate content, infection by computer virus, bugs, tampering, unauthorized intervention, fraud, technical failures or any other causes beyond the control of the Promoter, the Promoter reserves the right in its sole discretion to suspend, cancel, terminate or modify or recommence the Competition, subject to the approval or directions of the relevant regulatory authority.
  13. At the request of the Promoter, the winner agrees to participate in any promotional activities planned by the Promoter and consent to their name and image being used in the Promoter’s marketing materials and Forever New Instagram page.
  14. All entries become the property of the Promoter. The Promoter collects personal information in order to conduct this Competition. Entrants who do not fulfill the requirements of the entry process will not be eligible to participate in the Competition. By entering this Competition entrants agree that: (1) the Promoter may disclose personal information to its contractors and agents for the purpose of assisting in the conduct of this Competition; and (2) the Promoter may retain and use personal information for future marketing purposes in relations to its products, services, and offers and for publicity purposes. By subscribing to receive the Promoter’s marketing communications and entering this Competition entrants consent to the Promoter collecting their personal information in accordance with the Promoter’s privacy policy, a copy of which is available at the Forever New Website (forevernew.com.au/privacy).
  15. The Promoter is Forever New Clothing Pty Ltd ABN 11 118 100 100 of Building 8, Level 1, 584 Swan Street, Burnley, Victoria 3121.

 Terms and Conditions - Your chance to win a $2000 Forever New Gift Card

 Updated 28 May 2021

  1. Information on how to enter and prizes form part of these terms and conditions. Entry into this Competition ("Competition") is deemed to be acceptance of these terms and conditions.
  2. The Competition is open to residents of Australia only, who are 18 years of age or older as of the beginning of the Competition Period, and who are not an employee of or domiciled with an employee of the Promoter or any of its affiliated companies, their advertising and promotional agencies.
  3. This Competition commences on 31 May 2021 at 09.00am AEST and ends on 7 June at 11.59pm AEST ("Competition Period").
  4. To enter this Competition, entrants must complete the sign-up form at https://www.forevernew.com.au/competition-the-lake-house (the “Forever New Website”) and opt in to receive marketing communications, news and other information from Forever New, during the Competition Period. Only one entry is permitted per person. Entrants have the option to select if they would like to receive additional specific Forever New Curve email correspondence from Forever New. No responsibility is accepted for any entries that are late, lost, misdirected or not received by the Promoter within the Competition Period. All entries become the property of the Promoter.
  5. The Promotor will select one valid entry at random as the winner. The draw will take place at Building 8, Level 1, 584 Swan St, Burnley, 3121 Victoria at 10:00am AEST on 8 June 2021. The winner will be notified by email (using the email address registered with Forever New) on or around the same date. The winner must claim their prize by responding via email by 10:00am AEST Tuesday 15 June 2021. The winner’s name will be published on the Forever New Website.
  6. The Promoter’s decision is final, and no further correspondence will be entered into.
  7. There is one prize to be won. The prize is 1 x AUD $2000 Forever New Curve gift card (the “Prize”). 
  8. The Prize must be accepted as awarded and is not transferable or redeemable for cash. Any unused portions or elements of the Prize are forfeited. Lost, stolen or damaged gift cards will not be replaced or refunded. Gift cards are issued in accordance with the terms and conditions located on the reverse side of each gift card.
  9. The total Prize pool value is AUD $2000. The Promoter accepts no responsibility for any variation in the Prize value. If any element of the Prize not available due to unforeseen circumstances, the Promoter may provide a substitute prize of equal or greater value. The Prize will be distributed to the winner within 1 month after the draw date.
  10. If the Prize is unclaimed by 10.00am AEST on Tuesday 15 June 2021, a further draw will take place to select a replacement winner at Building 8, Level 1, 584 Swan St, Burnley, 3121 Victoria at 10:00am AEST on Wednesday 16 June 2021. The replacement winner will be notified by email on or around that date. The replacement winner must claim the Prize by responding to the Promoter via email by 10:00am AEST 23 June 2021. The winner’s name will also be announced on the Forever New Website on or around 23 June 2021.
  11. This Competition may be promoted through third party websites, such as Facebook or Instagram. Entrants must at all times comply with the terms of service for those third-party websites when using them to participate in this Promotion. This Promotion is in no way sponsored, endorsed or administered by, or associated with, those third-party websites.
  12. The use of pen names, or any robotic, automatic, programmed or any other entry methods not authorized by these terms and conditions is not permitted. Entries that are incomplete, illegible, damaged, contain incorrect information or do not comply with these terms and conditions will be disqualified. Entrants who provide incorrect, incomplete, incomprehensible or fraudulent information or whom do not comply with any of these terms and conditions are not eligible to participate in this Competition.  The Promoter reserves the right to request, appropriate photo identification to confirm entrants’ eligibility to enter this Competition and claim a prize, before issuing a prize and may deem the entry invalid.
  13. The Promoter and its associated agencies and companies and third-party websites specified in clause 11 are not liable for any problems or technical failure including any internet, telecommunication or website technical problems or any damage to computers in relation to this Competition. If for any reason this Competition is not capable of running as planned due to any technical problems the Promoter reserves the right in its sole discretion to cancel, postpone, or amend this Competition (subject to any directions issued by a regulatory authority).
  14. The Promoter as well as its associated agencies and companies and third-party websites specified in clause 11 are not liable for any loss (including, without limitation, indirect or consequential loss), damage, personal injury or death which is suffered or sustained (including but not limited to that arising from any person's negligence) in connection with the Prize or use of the Prize. This excludes any liability that cannot be excluded by law (in which case that liability is limited to the minimum permitted by law). To the maximum extent permitted by the law, entrants release the Promoter and its associated agencies, companies and Facebook and Instagram from any and all claims that may arise in connection with this Competition.
  15. If any of these terms and conditions are held to be invalid or unenforceable in whole or in part, that part shall be severed from the remainder of the provisions and the validity of the other provisions and the remainder of the provision in question shall not be affected.
  16. The Promoter collects entrants' personal information in order to conduct the Competition. If the information requested is not provided, the entrant may not participate in the Competition. By entering the Competition, unless otherwise advised, each entrant also agrees that the Promoter may use this information and approved images (photograph and/or film recording) or disclose it to other organizations that may use it, in any media for future promotional, marketing and publicity purposes without any further reference, payment or other compensation to the entrant. By subscribing to receive the Promoter’s marketing communications and entering this Competition entrants consent to the Promotor collecting their personal information in accordance with the Promoter’s privacy policy, a copy of which is available at the Forever New Website.
  17. The Promoter is Forever New Clothing Pty Ltd ABN 11 118 100 100 of Level 1, Building 8, 584 Swan Street, Burnley, Victoria, Australia. 

Forever New Mothers Day Competition Terms & Conditions

Updated 19 April 2021 

  1. Information on how to enter form part of these Terms and Conditions. Entry into this Competition is deemed to be an acceptance of these Terms and Conditions.
  2. The Competition commences on Monday 26th April 2021 at 10:00AM (AEST) and concludes on Thursday 29th April 2021 at 11.59PM (AEST) (‘Competition Period’).

 

  1. The Competition is open to Australian residents only who are 18 years of age or older as of the beginning of the Competition Period, who are not an employee of the Promoter or any of its affiliated companies, their advertising or promotional agencies.
  2. To enter this Competition, entrants must during the Competition Period visit the Forever New Instagram page (@forevernewofficial) and:
    (a) Comment on the Forever New Mother’s Day competition post

(b) Tag a friend in the comments section

(c) Follow @forevernewofficial

(d) The friend tagged must also follow @forevernewofficial

 

  1. Entrants may enter this Competition as many times as they like; however each entry must be unique. Each post counts as an entry. Entrants who provide incorrect or fraudulent information are ineligible to participate in the Competition. Any attempt to enter multiple email addresses or pen names, or any use of robotic, automatic, programmed or any other entry method not authorized by these Terms and Conditions is not permitted. No responsibility is accepted for any entries that are late, lost, misdirected or not received by the Promoter within the Competition Period.
  2. The first valid entry drawn at random by the Promoter will be declared the winner of the Competition. The prize draw will take place on Friday 30th April 2021 at Building 8, Level 1, 584 Swan St, Burnley, 3121 Victoria, Australia or at another address nominated by the Promoter where the draw is unable to take place at this address.
  3. The Promoter’s decision regarding any aspect of this Competition is final and no correspondence will be entered into. The Promoter reserves the right to verify the validity of all entries and disqualify any entrant who fails to comply with or submits an entry which is not in accordance with the Terms and Conditions.
  4. There is one prize to be won. The prize is one $2000 Forever New gift card for the winner (Prize).
  5. The winner will be notified via Instagram direct message within 2 working days of the Prize draw date (using the account that posted the entry). The Prize will be distributed to the winner within 1 month after the draw date.
  6. The Prize must be accepted as awarded and is not transferable or redeemable for cash. Lost, stolen or damaged Prizes will not be replaced or refunded. The maximum total prize pool is [AUD$2000] which is correct at the time of publication. The Promoter accepts no responsibility for any variation in the Prize value.   If any element of the Prize is not available due to unforeseen circumstances, the Promoter may provide a substitute prize of equal or greater value.  Forever New gift cards are issued subject to the terms and conditions specified on the reverse side of each gift card. Any ancillary costs associated with redeeming a Prize is the sole responsibility of the winner.
  7. If the Prize remains unclaimed after 3 months of the respective draw date, the right of the respective winner to receive the Prize is extinguished. A new prize draw will be held on [Friday 30th July] at Building 8, Level 1, 584 Swan St, Burnley, 3121 VIC, Australia (or at another address nominated by the Promoter where the draw is unable to take place at this address), comprised of all entries who have entered the Competition. The replacement winner will be notified via Instagram direct message within 2 working days of the draw.
  8. This Competition may be promoted through third party websites, such as Facebook and Instagram. Entrants must comply with the terms of service for those third party websites when using them to participate in this Competition. This Competition is in no way sponsored, endorsed or administered by, or associated with, those third party websites.
  9. The Promoter and its associated agencies and companies associated with this Competition and third party websites referred to in clause 12 will not be liable for any damage or loss whatsoever suffered or sustained regarding this Competition or prizes awarded in the course of this Competition, except for liability which cannot be excluded by law.
  10. The Promoter and third party websites referred to in clause 12 are not liable for any incorrect, incomplete, or inaccurate information received or not received in the course of or in connection with this Competition if the deficiency is occasioned by any cause outside the Promoter’s reasonable control including but not limited to technical malfunctions or failures.
  11. The Promoter reserves the right in its sole discretion to disqualify any individual who the Promoter has reason to believe has breached these Terms and Conditions, or engaged in any unlawful or improper conduct calculated to jeopardize the fair and proper conduct of the Competition. The Promoter also reserves the right to request appropriate identification or other documentation to confirm an entrant’s eligibility to enter and claim a Prize. If the identity of an entrant has not been verified or validated to the Promoter’s satisfaction, that entry will be deemed invalid.
  12. If for any reason this Competition is incapable of running as planned, including due to inappropriate content, infection by computer virus, bugs, tampering, unauthorized intervention, fraud, technical failures or any other causes beyond the control of the Promoter, the Promoter reserves the right in its sole discretion to suspend, cancel, terminate or modify or recommence the Competition, subject to the approval or directions of the relevant regulatory authority.
  13. At the request of the Promoter, the winner agrees to participate in any promotional activities planned by the Promoter and consent to their name and image being used in the Promoter’s marketing materials and Forever New Instagram page.
  14. All entries become the property of the Promoter. The Promoter collects personal information in order to conduct this Competition. Entrants who do not fulfill the requirements of the entry process will not be eligible to participate in the Competition. By entering this Competition entrants agree that: (1) the Promoter may disclose personal information to its contractors and agents for the purpose of assisting in the conduct of this Competition; and (2) the Promoter may retain and use personal information for future marketing purposes in relations to its products, services, and offers and for publicity purposes. By subscribing to receive the Promoter’s marketing communications and entering this Competition entrants consent to the Promoter collecting their personal information in accordance with the Promoter’s privacy policy, a copy of which is available at the Forever New Website (forevernew.com.au/privacy).
  15. The Promoter is Forever New Clothing Pty Ltd ABN 11 118 100 100 of Building 8, Level 1, 584 Swan Street, Burnley, Victoria 3121.

These Terms and conditions govern our relationship with users and others who interact with Forever New via social media including Facebook, Instagram, Pinterest and Twitter (FN Social Media)